We are excited to announce that Paul Oil and Propane has joined Reese-Marshall in our Norwich, NY, office. We warmly welcome you! As a sister organization, Reese-Marshall is quite familiar and ready to step beside the Paul Oil team to continue services seamlessly.
Sister organization? What is that?
For many decades Paul Oil & Propane and Reese-Marshall have been connected through our parent company Reinhardt Corp., a family-owned and locally-operated fuel distribution business in West Oneonta. Over the years, being part of a “family” has meant more flexibility and better support. Keeping the office in Hamilton made sense at one time, but now it is a luxury we can no longer afford.
The goal is to improve services and keep costs down in an effort to serve you better.
New logistical challenges created by biofuel regulations in combination with the location of our bulk storage made consolidating Paul Oil into Reese-Marshall a cost-saving move. The rapid rise in transportation costs (diesel fuel) intensified this effect. Keeping costs down translates into keeping prices down. In addition to operating efficiencies, together we now have more staff on hand to answer calls. This means a quicker response time whether you need a delivery … or HVAC service 😊 (Read on!)
The bonus: Paul Oil customers will now have access to Reese-Marshall’s top-notch Service Department!
Reese-Marshall’s Service Department can respond to HVAC repairs 24/7, and provide free consultations and estimates on new HVAC equipment, as well as installation. Reese-Marshall also offers Service Plans for those who want to limit costs on regular maintenance and repair bills.
Aside from moving the physical office, very little should change for Paul Oil customers. We already share the same policies, procedures, and programs. We have shared the same software and database for many years, as well as equipment and staff when needed.
And while Paul Oil will no longer have an office in Hamilton, Reese-Marshall offers counter service at 6254 County Rd, Norwich. You are welcome to walk in to make payments, purchase a part, or connect with us for any reason. Together we are committed to the safe delivery of quality fuels and service with a smile.